"Dear Bob,
Never have I been so delighted with such an impulse purchase! The Maurice Lacroix watch is the best watch I have ever owned. It’s stylish and is always appropriate whether I am dressed up or in my “mom” look. And now I can say “you were right!” about this standing up to my active life. In fact I have looked down many times expecting the dreaded scratch from something I just did and it looks almost the same as it did the day I bought it.
On another note, thanks so much for guiding my husband’s purchases recently. You always know just what I like. We started shopping at Classique about 10 years ago and will not buy anywhere else. Even if we are on vacation and see something we both like we just won’t buy it because I simply can’t trust that what I am getting is the absolute best for the price. And it’s not only that, I also want things that aren’t seen in newspaper circulars, at the mall or on my neighbor. I prefer items that are truly unique and that’s Classique!
Thanks for all you do to make your customers feel so special – I use you as an example in my customer service training as a Legend of Great Service. "
Tracey, April 11th, 2006
Tracey Hopkins is a professional speaker and business consultant. She shares her experiences on topics such as marketing, service, and personal growth by presenting new and interesting programs for companies and associations nationally.
Contact Tracey Hopkins at Jumpstart Marketing 972.523.9154 or tracey@jumpstartmarketing.net
__________________________________________________________________________________
"My wife and I were planning to be married and shopped virtually every jewelry store we could find. Well, as it turns out we saved the best for last. We visited Classique and found far superior rings for both of us, and also bought them with much less money than the other stores were asking. As the story goes, my wife(fiancé at the time) and I decided to wait. Bob Sirois honored the store’s return policy and took the ring back from us. When my wife and I were again ready, we went back to Classique and bought again. When we go to Classique we feel as if we are among family. There are no other options in my opinion. Although we are “small potatoes”, we are made to feel as if we are the most important customer in the entire DFW area. "
Bill and Sherri DeBacker
Frisco, Texas
__________________________________________________________________________________
"Bob,
I wanted to take a moment and express my gratitude to you and your team at Classique! Jewelers.
As you may remember, I was pretty nervous at first as I looked for an engagement ring for my then girlfriend. It was you and your staff that put me at ease and made the process of selecting a band and diamond easy. Terri loves ring and has received countless compliments on its beauty. The wedding band that you custom designed compliments the engagement perfectly. Everything else that you helped us select, from the gifts to my attendants to the flower girls bells, was also perfect. Terri and I can’t thank you enough for all of your help during that hectic time.
We proudly tell all of our family and friends that Classique! is our family jeweler and the only place we shop."
David Agius
President of Sentry Marketing Group
__________________________________________________________________________________
"My wife and I have been loyal customers of Classique for many years. The first time we walked into the store was to buy our wedding rings, and we were impressed by the Frisco-friendly service. Bob is truly a gifted jeweler who knows his craft well and takes the time to share his knowledge and answer questions. Recently, our daughter had her ears pierced by Bob and she, at six years old, was a little nervous beforehand. He immediately made her feel at ease and painlessly pierced her ears without a flinch from her. She walked away very happy with her beautiful "diamond" earrings.
I've never been in Classique when I haven't seen someone I knew and the friendly atmosphere is what makes our city great. A family owned and operated business with the small town feel is part of the reason we keep coming back. The fine, quality products and trust we have in Bob, Diane, Eric and the others have made us lifelong customers."
Randy and Susan Burks
Randy’s Steakhouse
Frisco, Texas
